A Chatbot is a service, powered by artificial intelligence to simulate a conversation with human users via a chat interface over the Internet. The Chatbot services can be functional or fun and can be live in any chat product like social media (Facebook chat – workspace) web interfaces and mobile applications.
- A chatbot is a service, powered by artificial intelligence, that users interact with via a chat interface.
- The service could be any number of things, ranging from functional to fun, and it could live in any major chat product.
- Customers can know all about their orders automatically.
- Order confirmation and delivery status.
- Send automated responses to support queries over email.
- Integrating with the CRM to provide instant responses.
- The need for jumping throughout the app is no more, just ask the chatbot and you get it.