A Chatbot is a service, powered by artificial intelligence to simulate a conversation with human users via a chat interface over the Internet. The Chatbot services can be functional or fun and can be live in any chat product like social media (Facebook chat – workspace) web interfaces and mobile applications.
- A chatbot is a service, powered by artificial intelligence, that users interact with via a chat interface.
- The service could be any number of things, ranging from functional to fun, and it could live in any major chat product.
- Customers can know all about their orders automatically.
- Order confirmation and delivery status.
- Send automated responses to support queries over email.
- Integrating with the CRM to provide instant responses.
- The need for jumping throughout the app is no more, just ask the chatbot and you get it.
Chatbot Key Features
To track orders, delivery status, tracking and refund etc.
How Chatbots Works
Industry Problem Analysis
- Live Agent can only handle few(2-3) conversations at a time, where as Chatbot's can handle multiple chat session without a limit.
- Chatbot's are useful in answering the repeated customer queries and results in load shedding on Live Agents.
- Agents tend to get fatigue & lose focus because of their monotonous job roles which result in inefficiencies Huge cost is incurred on human resource for customer service & employee support.
- Customers do not want to waste time on IVR's and wait for a response.
Chatbot for Thai Airways
- Assisting potential customers to get on boarded with Chatbot using engaging conversations on the chat.
- Agent like responses within seconds for a much superior customer experience.
- Assisting existing customers to get on boarded with Chatbot online portal.
- Videocon supports 2-way authentication and password masking directly in the chat window allowing users to login securely.
- Chatbot enables customers to book, update edit flight details.
- Enabling customers to search best price.
- Provide a dedicated agent like conversational support Sending relevant tips just like a human agent would.